Q.  What kind of artwork do you need for embroidery?

A.  We can accept embroidery files, such as DSTs and EMB files. Of course, we can also convert your JPG, GIF, PNG, TIFF, PDF, AI, EPS, and CDR files into an embroidery file format. Please be sure to supply us with the highest quality image possible to ensure maximum accuracy. Sending an embroidery file will decrease your setup fees.

Q.  Can I send you a file by email?

A.  Yes. Please use our Upload Artwork form to send us your file(s).

Q.  What is the largest sewing area for a design?

A.  If your design is taller than it is wide, we can make it 16” tall by 10.5” wide. If your design is wider than it is tall, we can make it 15.5” wide by 10.5” tall.

Q.  What is the smallest letter you can make?

A.  We can make letters incredibly small, but we don’t recommend sewing letters less than ¼” high. The quality of the stitching decreases considerably at heights lower than ¼”, particularly on specific fabrics, such as pique and fleece.

Q.  Can you personalize my garment?

A.  Yes, we can personalize with names and/or numbers. We ask that you provide an electronic version of your list of names, preferably in Excel, to facilitate production.

Q.  Can I see a sewout of my design?

A.  Yes. Sewouts are complimentary when you digitize your logo with us. 

Q.  How long will it take to create my order?

A.  Our typical turnaround time is 7-10 business days plus shipping. Our turnaround time is an estimate and starts when we have all of the information to complete your order.  Complex designs or orders with extra add-ons may increase turnaround time. If you must have your order by a certain date, please let us know when you place the order. However, if you need it quickly, we can also handle rush orders in as little as 24 hours. A rush fee may apply. If the order is not approved within 24 hours, it may delay the order.

Q.  What kinds of goods do you embroider on?

A.  We embroider on shirts, jackets, hats, bags, golf bags, pants, and a variety other types of goods. Please contact us with whatever it is you want embroidered!

Q.  Can you embroider this logo on this location?

A.  We’ve done all kinds of locations and materials. No matter how crazy it might sound, contact us with your ideas and we’ll see what we can do!

Q.  Can you match Pantone colors?

A.  Depending on the color, we can match it accurately with embroidery threads, but not all Pantone colors are represented among the thread colors. This is due to the limited number of thread colors available from thread manufacturers. We have a system for color matching and we can match your color very closely, but a perfect match is not possible among all Pantone colors. If you would like to see about matching your Pantone color, please contact us.

Q.  Do you do 3D embroidery?

A.  Yes. We can certainly do 3D or “Puff” embroidery. In order to do this, the file must be specifically digitized for 3D embroidery. If you have an embroidery file and are not sure whether or not it will work, you can forward it to us for a free consultation. 

Q.  I don’t have a design in place. Can you make up a design for me?

A.  Yes. Please contact us with your ideas and our experienced design staff that can put together a design for you.

Q.  I want to have different colors on different shirts. Can you do that?

A.  Absolutely. There is no charge for color changes on your embroidery order.